Frequently Asked Questions
Everything you need to know about your next adventure.
What is the standard shipping time for domestic orders?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for those needing gear sooner.
Do you offer a warranty on your outdoor apparel?
Yes, all Mountain Equipment products come with a limited lifetime warranty covering manufacturing defects in materials and workmanship.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your materials ethically sourced?
We are committed to sustainability. Our products use RDS-certified down, recycled polyesters, and organic cotton to minimize our environmental footprint.
How should I clean my technical waterproof jacket?
We recommend machine washing on a cold, gentle cycle with a technical cleaner like Nikwax. Avoid fabric softeners and tumble dry on low heat to reactivate the DWR coating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna.