Returns & Exchanges

At Mountain Equipment, we want you to be fully prepared for your next adventure, which is why we offer a 30-day return policy on all unworn gear and apparel. If your equipment doesn't meet your expectations, we provide simple returns and exchanges to ensure you have the right fit for the trail.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Ship the Gear

  Drop off your package at any authorized carrier location; we recommend keeping your tracking receipt until the return is fully processed.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items for quality, your refund or exchange will be processed within 5 to 7 business days.